Legal

Privacy Policy

Last Updated: May 28, 2026

Seafreshh ("we", "our", "us") values your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile application, or services.

By using our services, you agree to the terms mentioned in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

  • Full Name
  • Mobile Number
  • Delivery Address
  • Email Address
  • Payment Details (processed securely via third‑party payment gateways)

B. Order Information

  • Products ordered
  • Order history
  • Delivery preferences

C. Technical Information

  • IP address
  • Device information
  • Browser type
  • App usage data

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Send order confirmations and updates
  • Help auto-fill your delivery address and check delivery availability
  • Calculate delivery fees
  • Manage your account
  • Improve our services and user experience
  • Send promotional offers (only if you agree)
  • Comply with legal requirements

3. Sharing of Information

Seafreshh does not sell your personal data.

We may share your information only with:

  • Delivery partners
  • Payment gateway providers
  • Cloud hosting providers
  • Map/location services
  • Firebase services (notifications, analytics, crash reporting)
  • CRM / Technology service providers
  • Government authorities (if legally required)

All partners are required to maintain confidentiality.

4. Location Information

When you use the Seafreshh mobile app, we may ask for permission to access your current location. This is optional and is used only when you choose features such as "Use Current Location" while adding a delivery address.

We use location information to help auto-fill your delivery address, check delivery availability, and calculate delivery fees. We do not access your location in the background, and we do not use your location for tracking or targeted advertising.

5. Photos and Videos

If you choose to upload photos or videos in the app, such as profile images, order-related images, or support-related images, we collect and use them only to provide the requested app functionality.

We do not use photos or videos for tracking, advertising, or sharing with data brokers.

6. Cookies, Analytics, and Tracking

Our website may use cookies to improve user experience and analyze traffic.

The Seafreshh iOS app does not use cookies in the same way as a website. The app may collect limited technical, diagnostic, crash, and usage information to improve app performance, fix bugs, protect our services, and provide a better user experience.

We do not use personal information such as name, phone number, delivery address, precise location, photos, or videos to track users across other companies' apps or websites. We do not share this data with data brokers.

7. Third-Party Services

We may use trusted third-party services to operate our app and services, such as:

  • Payment gateway providers
  • Delivery partners
  • Cloud hosting providers
  • Map/location services
  • Firebase services
  • Notification services
  • Analytics or crash reporting tools
  • CRM/technology service providers

These providers may process information only as needed to provide their services to us, such as payment processing, delivery management, app stability, notifications, maps, customer support, security, or service improvement.

We do not allow these service providers to use your personal information for tracking, retargeting, selling your data, or sharing it with data brokers.

Examples may include Firebase, Google Maps or Google Places, Razorpay, and other operational service providers, if these services are used in the app.

8. Push Notifications

We may send push notifications related to your account, orders, delivery updates, service updates, offers, or customer support. You can control push notification permissions from your device settings.

9. Data Security

We take reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.

However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

10. Data Retention

We retain customer data:

  • As long as your account is active
  • As required for legal, tax, accounting, fraud prevention, dispute resolution, safety, or regulatory purposes

11. Your Rights

You have the right to:

  • Access your personal data
  • Correct incorrect information
  • Request deletion of your data
  • Opt-out of marketing communications

To exercise these rights, contact us at the details below.

12. Account and Data Deletion

You may request deletion of your account and personal data by contacting us at support@seafreshh.in.

We may retain certain information when required for legal, tax, accounting, fraud prevention, dispute resolution, safety, or regulatory purposes.

13. No Sale of Personal Data and No Data Broker Sharing

Seafreshh does not sell your personal data. We do not share your personal data with data brokers. We do not use your personal data to track you across other companies' apps, websites, or offline properties for targeted advertising or advertising measurement.

14. Children's Privacy

Our services are not intended for individuals under 18 years of age.

We do not knowingly collect data from minors.

15. Changes to This Policy

Seafreshh reserves the right to update this Privacy Policy at any time. Changes will be updated on this page with a revised date.

16. Contact Us

If you have any questions regarding this Privacy Policy, you may contact us:

App Privacy Information

The following table describes the data our app may collect, how it may be linked to your identity, its purpose, and whether it is used for tracking as defined by Apple.

Data TypeCollected?Linked to User?PurposeUsed for Tracking?
NameYesYesApp Functionality / Account ManagementNo
Phone NumberYesYesApp Functionality / Account ManagementNo
Physical AddressYesYesApp Functionality / DeliveryNo
Precise LocationYes, if user uses current locationYes or No depending on storageApp Functionality / Address autofill / Delivery feeNo
Photos or VideosYes, only if app upload feature existsYes if tied to profile/orderApp Functionality / SupportNo
Purchase / Order HistoryYesYesApp FunctionalityNo
Payment InfoMaybeDepends on gateway integrationPayments / App FunctionalityNo
Diagnostics / Crash DataIf Firebase Crashlytics or similar usedDepends on SDKDiagnostics / App PerformanceNo
Product Interaction / Usage DataIf analytics usedDepends on SDKAnalytics / App ImprovementNo

"Used for Tracking" refers to linking user or device data with third-party data for advertising or sharing with data brokers, as defined by Apple. Seafreshh does not track users across other companies' apps or websites.

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